Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino site we should look at? This page covers the ways to reach the Online Casinos team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which page you're referring to, the casino name if relevant, and what you'd like us to check or change. We read every message and aim to reply within a couple of business days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to information on a review, bonus offer, or licensing detail that may have changed
- Suggestions for casinos, payment methods, or topics you'd like us to cover
- General feedback on how useful (or not) you found a page
- Reports of broken links, outdated offers, or factual errors
What we can't help with
Online Casinos is an independent comparison and review site — we are not a casino operator, a payment processor, or a gambling regulator. That means there are some things outside what we can do:
- We cannot access, manage, or close your account with any casino listed on this site. Those requests go directly to the casino's own support team.
- We cannot process deposits, withdrawals, or refunds — these are handled solely by the individual casino operators.
- We cannot resolve disputes over winnings, bonus eligibility, or account verification. Start with the casino's customer support, and escalate to their licensing authority if the issue isn't resolved.
- We cannot offer personal advice on gambling problems, though we can point you toward support resources — see our Responsible Gambling page for organisations that specialise in this.
If you're having trouble with a specific casino
Since Online Casinos doesn't operate any of the casinos listed here, account issues, delayed payouts, or bonus disputes need to go through the operator directly. Most licensed casinos publish live chat, email, or phone support on their own site. If a resolution still isn't forthcoming, the casino's licensing body (details of which are usually listed in that casino's terms) is the next point of escalation. For general background on how licensing and player protections work, our Responsible Gambling page and Terms and Conditions page are worth a read.
Want to know more about who we are first?
If you're curious about how we put our rankings together or who's behind Online Casinos, our About Us page explains our editorial approach and how we evaluate the casinos featured on this site.